Cleveland Civil Rights Consulting

AREAS OF EXPERTISE

Fixed Route Boarding and Deboarding

ADA & Fixed Route Service

The following 17 requirements for fixed route service are found in the Department of Transportation (DOT ) regulations promulgating American with Disabilities Act (ADA) Title II. Through training programs and consulting field visits, Cleveland Civil Rights Consulting (CCRC) provides guidance and best practices to ensure that all 17 requirements are successfully implemented.

• Maintenance of accessible features
• Keeping vehicle lifts operable
• Keeping vehicle ramps operable
• Rescue requirements
• Securement use
• Securement system specifications
• Announcement of stops
• Vehicle identification/ route announcements
• Service animals
• Information in accessible formats
• Lift deployment
• Accessible bus stop requirements
• Complementary paratransit requirements
• Persons with portable oxygen
• Boarding and de-boarding
• Use of priority seating
• Training

Cleveland Civil Rights Consulting (CCRC) goes beyond the 17 basic requirements. CCRC makes transit agencies aware of the latest compliance reviews conducted on fixed route service by the Federal Transit Administration (FTA). Additionally, CCRC will review your policies for the provision of service on fixed route and assist your agency in revising existing policies and writing new policies for equitable service for all passengers.