John Cleveland Civil Rights Consulting


Course #B-01

Passengers with Disabilities:
Exceptional Customer Service Through Greater Sensitivity

-One Day Course-

The theme of this course is creating exceptional customer service through greater sensitivity to passengers with disabilities, thereby providing full accessibility to transit service. All material is presented from the perspective of the awareness of and sensitivity to a diversity of types of disabilities to include physical, developmental, cognitive, intellectual, and hidden disabilities.

Objectives: