John Cleveland Civil Rights Consulting

Course #E-01

Meeting ADA Challenges:
Creating Effective Bus Policies for People with Disabilities

-One Day Course-

Operators must meet all ADA regulatory requirements for passengers with disabilities while at the same time providing safe, effective and timely service to all passengers in an unpredictable daily environment. Providing clear guidance to bus operators in the form of uniform, standardized, and comprehensive policies for the provision of service to people with disabilities is an effective tool for operator training, ADA compliance and eliminating barriers to accessibility. This course examines a methodology for the creation of regional, uniform, standardized policies as a daily reinforcement for bus operators of best practices for service to passengers with disabilities. These best practices are presented as a balanced approach to preclude accessibility barriers, while ensuring that other operational requirements are met.