John Cleveland Civil Rights Consulting

Course #F-03

Quality of Service Self Assessment and Transit Performance - Demand Response Transit (DRT) Service Standards

-Half Day Course-

This course examines the creation of methodologies to evaluate the effectiveness of transit performance in terms of the quality of service, and the ultimate transition of this self assessment to meaningful service standards. Using the TCRP Report 165, Transit Capacity and Quality of Service Manual, 3rd edition, 2013, service standards and service evaluation methods currently in use by class participants are evaluated and compared to best practices referenced in the Service Manual. Although the Service Manual addresses self assessment in terms of quality of service, service capacity and the speed and reliability of transit service, the emphasis is on demand response quality of service standards.