John Cleveland Civil Rights Consulting



Creating Effective Transit Bus Policies

Cleveland Civil Rights Consulting (CCRC) strongly believes that transit agencies have a real need for an effective methodology for the creation of clear, common sense policies that ensure a standardized provision of service despite a diversity of bus operators, transit providers and types of service. The CCRC methodology for effective bus policy development involves several steps.
Effective Transit Bus Policy
 First, we demonstrate through actual policies from transit providers around the country, the policies that are effective and those that are not.

 We use existing policies in the areas of transit operations, training, vehicle maintenance, ADA compliance and service to people with disabilities, as well as safety, security and emergency preparedness.

 We then have your transit staff examine their own existing policies in terms of effectiveness and suggest different approaches to edit the wording for greater policy effectiveness.

 We provide opportunities for transit personnel to take inventory of local transit policies and identify new policies that must be created.

CCRC will also provide best practices on how to reach consensus in policy development, how to gain political support and how to disseminate policies to transit staff and to the public.