John Cleveland Civil Rights Consulting

What We Do

What Is Transit Civil Rights?

In the provision of transit services and in the creation of the best mobility transportation options for all people, transit providers have a responsibility to ensure that the provision of transportation services are equitable and accessible for people with disabilities, people of color, and low income populations. The concepts of equality and accessibility also apply to transportation providers when they contract to small minority and women owned businesses and internally, when they hire women and minorities. Federal laws and regulations enforce equality and accessibility of services, including the Americans with Disabilities Act (ADA), Title VI of the 1964 Civil Rights Act, Environmental Justice, Disadvantaged Business Enterprise (DBE) participation in Department of Transportation (DOT) funded projects and Equal Employment Opportunity (EEO).


Wading through federal bureaucratic regulations can be tough. Transportation providers face three challenges: 1) Becoming familiar with regulations as useful sources of guidance; 2) Understanding their specific technical guidance; and 3) Applying that guidance to “on the street” situations.

Dr. Cleveland is an expert in taking complicated federal regulations, circulars and guidelines and applying them to unique and challenging situations that transportation providers face every day “on the street”. John has an inventory of 25 different training courses that he teaches to transit providers around the country. Here are some of the program areas where John’s assistance can be invaluable:



    ADA Sensitivity Training
    ADA Paratransit Eligibility
    ADA Paratransit and Fixed Route Compliance
    ADA Complimentary Paratransit Service
    Comprehensive ADA Policy Development
    Bus Stop Accessibility and Amenities
    Accessibility Guidelines for Transit Vehicles
    Improving Customer Service and Sensitivity Skills for People With Disabilities
    Reservations, Scheduling and Dispatching Best Practices
    Wheelchair Securement Best Practices
    Rural Paratransit Transportation
    Development of ADA Transition Plans
    Expert Witness Services


Title VI and Environmental Justice:

    Develop System-Wide Standards and Policies for Fixed Route Service
    Transit Equity Analyses on Proposed Service and Fare Changes
    Development of FTA Required Triennial Title VI Program Plans
    Development of DOT Required Language Assistance Plans to Address the Needs of LEP Populations
    Development of Public Participation Plans for Minority and Low-Income Populations
    Conducting Environmental Justice Analyses to Determine Disproportionately High and Adverse Effects on Minority and Low Income Populations



    Development of DOT Required DBE Program Plans
    Development of DBE Overall Three Year and Contract Goals
    DBE Reporting Requirements
    DBE Certification



    Development of FTA Required (every four years) EEO Program Plans
    Monitoring and Analysis of Progress Toward Utilization Goals for Minorities and Women


Transit Operations:

    Effective Transit Board Management and Community Advocacy
    Creating Effective Bus Policies
    Effective Demand Response Transit Service Standards