Areas of Expertise

CCRC’s Managing Member, Dr. John Y. Cleveland, has over 26 years experience in transit civil rights including civil rights training, compliance and program and policy development. He is an expert in taking complicated federal regulations, circulars and guidelines and applying them to unique and challenging situations that transportation providers face every day “on the street” in their provision of service, in their contracting and in their workplace. His Areas of Expertise include the following:

[Click each topic for more information]

    ✔ Transit Civil Rights Regulations

    ✔ ADA Paratransit Requirements

    ✔ ADA & Fixed Route Service

    ✔ Customer Service and Sensitivity to People with Disabilities

    ✔ Mobility Device Securement

    ✔ Reasonable Modifications to Policies, Practices and Procedures

    ✔ Creating Effective Transit Bus Policies

    ✔ Accessibiity Guidelines for Bus Stops and Transit Vehicles

    ✔ Title VI and Environmental Justice Compliance

    ✔ Disadvantaged Business Enterprise Program Compliance

    ✔ Equal Employment Opportunity Program Compliance

    ✔ Expert Witness Services