Course #B-02
Passengers with Disabilities:
Greater Accessibility Through Greater Sensitivity
-Two Day Course-
The theme of this course is creating greater sensitivity to passengers with disabilities, thereby providing full accessibility to transit service. Accessibility is presented in a framework of proactively removing barriers to transportation that arise through discrimination based on disability. All material is presented from the perspective of the awareness of and sensitivity to diverse types of disabilities to include physical, developmental, cognitive, intellectual and hidden disabilities.
Objectives:
- Understand the ADA in terms of nondiscrimination provisions for people with disabilities
- Know different types of passenger disabilities, and how these disabilities affect travel
- Learn how different types of disabilities require different levels of assistance and methods for effective communication
- Understand how people with disabilities travel and navigate the transit system
- Understand the new provisions of the Department of Transportation (DOT) regulatory final rule change to 49 CFR Part 37 that requires reasonable modifications to policies, practices and procedures for greater accessibility
- Know the appeal rights of passengers with disabilities regarding ADA paratransit eligibility determinations and suspension from service for cause and conduct
- Realize the importance of effective well documented policies for passengers with disabilities to ensure that barriers to accessible transportation are removed
